Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Tradeforge Pty Ltd (trading as Karven) (ABN to be added), the operator of the Karven quoting platform at https://www.karven.com.au ("Karven", "we", "us", "our"). By creating an account, accessing the platform, or using any of the Karven services you agree to be bound by these Terms.

If you don't agree, please don't sign up. If you've already signed up and no longer agree, the simplest path is to cancel from the billing portal. There is no penalty for walking.

These Terms incorporate by reference our Privacy Policy, Acceptable Use Policy, Cookie Policy and Refund Policy. Where you are a business customer handling personal information of third parties (for example, your customers' names and addresses) the Data Processing Addendum also applies.

Karven is a software-as-a-service quoting platform built for licensed Australian tradies. It includes a per-trade calculation engine, customisable templates, branded PDF generation, a customer-facing quote portal, embeddable lead-capture widget, subbie compliance tracker, supplier price overlays, and integrations with Stripe, Xero, MYOB, Resend and Twilio.

We constantly improve the product. We may add, remove, or change features at any time. We will not remove a paid-tier feature without at least 30 days' notice by email to the account address.

To open a Karven account you must:

• Be at least 18 years old and able to enter a binding contract under Australian law.
• Hold a current Australian Business Number (ABN). We verify ABNs against the Australian Business Register on signup.
• Be an Australian resident or operate an Australian business.
• Hold any licences and registrations required by your trade and the state(s) you operate in.

We may refuse, suspend or terminate any account that does not meet these requirements. Karven is not available to consumers as defined under the Australian Consumer Law (the platform is a B2B tool); however, where any provision is unenforceable as against a consumer, the ACL prevails. See Section 12.

You are responsible for everything that happens under your account. Keep your password secret, enable two-factor authentication where offered, and notify us promptly at hello@karven.com.au if you suspect unauthorised access.

The information you give us during signup and onboarding must be accurate and kept up to date. Use of false ABN, business name or licence details is a breach of these Terms and may also be an offence under state law.

You may not share an account between multiple businesses or transfer your account to another party without our written consent. Teams of multiple users should use the Business or Pro plan, which provide proper seat management.

Karven offers a 7-day free trial and three paid plans: Starter, Business and Pro. Current pricing is published at https://www.karven.com.au/pricing. All prices are in Australian dollars and exclude GST unless stated otherwise. GST is added at checkout where applicable.

Paid plans are billed monthly or annually in advance via Stripe, starting on the day you subscribe and renewing automatically on the same calendar date each period. Annual billing is offered at a discount of approximately 17% relative to monthly (the equivalent of two months free).

We may change pricing or plan inclusions from time to time. We will give you at least 30 days' notice by email of any price increase to your current plan. If you don't agree to the new price, cancel before it takes effect and you will not be charged the new amount.

Plan changes are effective immediately. If you upgrade mid-cycle, Stripe prorates the difference. If you downgrade, the credit applies to your next invoice. Failed payments are retried automatically per the Stripe Smart Retries policy; if recovery fails we suspend the account after the seventh day and delete it after the thirtieth day.

First-time subscribers get a 14-day money-back guarantee on the first subscription period. If you cancel within 14 days of your first paid charge and email hello@karven.com.au from the address on your account, we refund the full amount via Stripe.

Outside the 14-day window, we do not offer refunds for partially-used billing periods. You may cancel at any time and you will retain access until the end of the period you have already paid for.

Nothing in this section limits any non-excludable refund rights you have under the Australian Consumer Law. See the separate Refund Policy for the full process.

You must use Karven only for lawful purposes and only in a way that respects the rights of others. The full Acceptable Use Policy at https://www.karven.com.au/acceptable-use forms part of these Terms. A non-exhaustive summary of prohibited behaviour:

• Sending spam, harassing communications, or anything that would breach the Spam Act 2003 (Cth).
• Uploading content you do not have the right to upload, including infringing copyrighted material.
• Reverse-engineering the calculation engine for commercial reproduction.
• Scraping, hammering the API beyond published rate limits, or operating bot-driven signups.
• Using Karven in any way that interferes with another tradie's use of the service.

We may suspend or terminate any account that breaches the Acceptable Use Policy, with notice where practical and without notice where the breach is serious or ongoing.

You own everything you put into Karven: your business details, your templates, your customer data, your photos, your quote PDFs. We claim no ownership over any of it. You grant us a limited, non-exclusive licence to host, process, transmit, display and back up that content for the sole purpose of providing the service to you.

We own everything that makes up the Karven platform: the source code, the calculation engine, the trade templates we author, the database schema, the marketing site, the brand, the trade marks, the AI-generated industry imagery, and any documentation. You get a limited, non-exclusive, non-transferable licence to use the platform for the term of your subscription, and nothing more.

Feedback you give us, like bug reports, feature requests and product ideas, may be used by us without restriction or compensation to you. You are not under any obligation to give us feedback.

Karven integrates with third-party services including Stripe, Xero, MYOB, Resend, Twilio, Google and Bunnings Trade. Use of any integration is also subject to the third party's own terms and privacy policy. We are not responsible for the acts or omissions of those third parties.

We aim for 99.5% uptime measured monthly. The platform is hosted on Vercel and Supabase, each with their own SLAs that effectively cap ours. We perform scheduled maintenance outside Australian business hours where possible.

Support is available by email at hello@karven.com.au. We aim to acknowledge within one business day and resolve within five business days for paid tiers. There is no formal SLA on free-tier support.

To the maximum extent permitted by law, Karven is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the calculation engine will produce a price you should accept without review. The calculator is a tool to help you build quotes; the final price you give a customer is your professional judgement.

Nothing in this section excludes or limits any rights you may have under the Australian Consumer Law that cannot be excluded by contract. See Section 12.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. To the extent a Karven service is supplied to you as a "consumer" within the meaning of the ACL, you are entitled to the consumer guarantees set out in Part 3-2 of the Competition and Consumer Act 2010 (Cth).

Where a consumer guarantee is breached, our liability is limited (to the extent permitted by law and the ACL allows) to one of the following, at our election: re-supplying the service, or refunding the price paid for the service.

Subject to Section 12, to the maximum extent permitted by law our aggregate liability to you for any claim arising out of or in connection with these Terms or the service is limited to the total amount you have paid to Karven in the twelve months preceding the event giving rise to the claim.

In no event will we be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of goodwill, loss of opportunity, or loss of data, even if we have been advised of the possibility of such damages.

You agree to indemnify us against any third-party claim arising out of (a) your breach of these Terms, (b) your breach of any law, or (c) any quote, invoice, or other communication you generate through Karven that infringes another person's rights.

You may cancel your subscription at any time from the billing portal. Cancellation takes effect at the end of your current paid period; you retain access until then.

We may suspend or terminate your account immediately and without refund if (a) you breach these Terms or the Acceptable Use Policy in a material way, (b) your payment method has failed and is not resolved within 30 days, (c) we are required to do so by law, or (d) continued provision of the service to you would expose us or our other customers to material risk.

On termination we will retain your data for 30 days so you can re-activate. After 30 days the data is hard-deleted in accordance with the Privacy Policy except for records we are required by law to retain (such as billing history).

We may amend these Terms from time to time. Material changes will be notified to you by email at least 14 days before they take effect. Your continued use of Karven after the effective date constitutes acceptance of the amended Terms. If you don't accept the change, cancel before it takes effect.

Non-material changes (typo fixes, clarifications, formatting) take effect on publication. The version date at the top of the page tells you when the current version took effect.

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the courts of New South Wales, Australia and the courts hearing appeals from them in respect of any dispute arising out of these Terms.

Before commencing court proceedings, both parties agree to attempt to resolve the dispute by good-faith negotiation for at least 30 days from written notice of the dispute. The negotiation requirement does not apply where urgent injunctive or interlocutory relief is required.

Entire agreement: these Terms (with the documents incorporated by reference) form the entire agreement between you and Karven and supersede any earlier agreement on the same subject matter.

Severability: if any provision is found to be unenforceable, the rest of the Terms remain in force.

No waiver: a failure or delay by us in exercising a right does not waive that right.

Assignment: you may not assign these Terms without our written consent. We may assign these Terms to a successor entity in the event of a merger, acquisition or restructure.

Notices: notices to you will be sent to the email address on your account. Notices to us should be sent to hello@karven.com.au or by post to The Avenue, Granville NSW 2142.