/ Features · automations
The follow-up
runs itself.
Most quotes die from silence after day three. Automations send the right message at the right time, in your voice, on your branding, and they don't text at 9pm or on Boxing Day. AU-aware by default.
- Recipe builder
- Merge tags
- Quiet hours
- AU public holidays
§01 / What you get
The moving parts.
Visual recipe builder
Drag steps onto a canvas: send email, wait 3 days, send SMS, wait 2 days, mark expired. Branch on customer action (opened? clicked? accepted?). Save as a workspace template and re-use on every quote.
Configurable cadence
Default post-acceptance and follow-up cadences ship sensible, but the StepEditor lets you rewrite intervals, copy, channels, and conditions per workspace. Pass-3 A1 and pass-4 A2 made every step reusable across automations.
Merge tags
{{customer.first_name}}, {{quote.total}}, {{quote.accept_url}}, {{trade.name}}. The composer renders a live preview against the next-due send so you catch typos before the customer does.
Quiet hours
No SMS before 8am or after 8pm in the customer's timezone. No emails on Sundays unless you flip the override. Tradie cultural defaults, not Silicon Valley defaults.
AU public-holiday awareness
Australia Day, ANZAC Day, Queen's/King's Birthday (state-aware), Christmas, Boxing Day, New Year's: automations pause and resume the next business day. Per-state holidays handled (NSW Bank Holiday, Melbourne Cup VIC).
Quote-expiry warning + cutoff
Configurable quote expiry (default 14 days) with a warning email at 80% elapsed. Past the cutoff the accept link 410s with a 'request a fresh quote' page that re-engages instead of going dead.
§02 / Why it matters
“Most quoting tools dump a single 'reminder' email and call it automation. Karven runs a full recipe, knows it's a long weekend in QLD, and waits until Tuesday.”
$49/mo. Per workspace, not per user. Add your apprentice for free.
See all plans →