/ Features · inbox
One thread per customer.
Every channel.
Karven sends quotes, follow-ups, and reminders by email and SMS. The replies come back into a unified inbox, threaded against the quote, so you don't have to remember which customer texted vs emailed. Channel-aware composer picks the right reply medium automatically.
- Email + SMS
- Threaded by quote
- Channel-aware reply
- Mobile-first
§01 / What you get
The moving parts.
One thread per quote
Every outbound message and every customer reply lives on the quote it relates to. No more 'what did I quote them, and where did they reply?'. The quote screen shows the conversation inline.
Email inbound
Customer hits reply on a Karven email: it lands in your Karven inbox, not your personal Gmail. The reply-to address is per-quote so we can route accurately without you forwarding anything.
SMS inbound
Customer replies to the SMS reminder? Karven receives it, threads it, and pings you. You can reply in the composer or via your phone. The platform syncs both ways.
Channel-aware composer
Last message was an SMS? The reply box defaults to SMS. Last message was an email? Defaults to email. Override with one click. The composer respects quiet hours so a late-night reply queues for 8am.
Filters for the working day
Unread, waiting-on-customer, awaiting-deposit, expired-quote. The lists tradies actually want, not 'sort by date' that any email client gives you.
Merge tags everywhere
Type {{quote.total}} in a reply and Karven renders it inline before send. Same merge engine as the automation builder so you only learn it once.
§02 / Why it matters
“On a Tuesday afternoon you've got four open quotes, two customers texted, one emailed, and the missus is asking what's for dinner. The inbox is the one screen that holds the four conversations together.”
$49/mo. Per workspace, not per user. Add your apprentice for free.
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