Review requests: asking happy customers for a Google review

Google reviews matter more than almost anything else when a local customer is choosing a tradie. Getting them is mostly about asking, and asking is easy to forget. Karven asks for you.

How it works

The day after you mark the job's work as completed in Karven, the customer gets a short email thanking them and asking for a review, with a link.

• If you've added your Google review link, the link takes them straight to your Google "Write a review" page.
• If you haven't, it takes them to a review form for your Karven business page instead.

Every customer gets the same ask. Karven doesn't screen customers by how happy they are before asking. Filtering out unhappy customers before they can review is the kind of thing the ACCC warns businesses against, and it's against Google's rules too.

Setting it up

1. Find your Google review link: open your Google Business Profile, tap Ask for reviews (or Get more reviews) and copy the link. It looks like https://g.page/r/....
2. Paste it into Settings → Business details → Google review link and save.

That's it. The review request is one of the messages Karven sends after the job. To change its timing or wording, or switch it off, use the Review request card in Auto messages in the menu. See automatic messages.

Reviews on your Karven business page

Reviews customers leave through Karven's own form show on your public business page. They publish straight away; you can hide one that's abusive or clearly not about your work. Every customer who leaves one is also offered your Google link to post it there too.

What not to do

• Don't offer a discount or a gift for a review. It's against Google's rules and can get your reviews removed.
• Don't write the review for them.
• Don't ask more than once or twice for the same job.

For the overview, see Google review requests in Karven.