Card fees

When a customer pays online by card, two fees come out of the payment: Stripe's fee (about 1.7% + 30c for Australian cards) and Karven's 0.5%. See card payments for how card payments work.

Who pays the fee

You do. There's nothing to switch on or off. Your customer pays the price on the quote, by card or by bank transfer, and it's the same number on the quote, the invoice and the payment page. When they pay by card, the fees come out of what lands in your bank account.

See what you'll get

Settings → Getting paid → Card fees shows a few example amounts with Stripe's fee, Karven's fee and what you get. It's an estimate: cards from overseas and some business cards cost a little more, and your Stripe dashboard shows the exact fee on each payment.

Want to cover the fee?

Build it into your prices, the same way you cover fuel. On a $5,000 job the fees are about $110 all up, and a customer who can pay the quoted price any way they like is easier to get to yes.