Customer experience
What your customer sees once you hit send: their quote page, texts and follow-ups.
- What your customer sees: their quote pageEvery screen your customer touches, from opening the link to accepting, paying the deposit and approving changes.
- Sending quotes by email and textChoosing email, text or both, what the message says, sending later, and how you know they've opened it.
- Automatic messages: every message Karven sends your customersOne page for every email and text Karven sends a customer: switch each one on or off, change when it goes, change the words and see exactly what they get. Nothing goes without your tap unless you switch that on.
- What your customer sees (and what only you see)The Customer sees setting: full breakdown, section totals or total only. Your own copy always keeps every row, cost and profit.
- Needs you: follow-ups that prompt youThe list on Today of quotes that need a reminder, a reply or a booking, the status line on every quote, and the Ask me first vs Send automatically choice.
- Mark as sent and accept for the customerHanded the quote over another way, or got a yes on the phone? Keep Karven up to date without sending an email.