Customer experience
What your customer sees once you hit send. Portal, SMS, automated chase-ups.
- What your customer sees: the portal walkthroughEvery screen the customer touches from quote-received to job-done. Designed so they never need to phone you with a 'how do I...'.
- Sending quotes via email and SMSWhy both channels matter, how Karven decides which to use, and the deliverability gotchas to know.
- Automations: chase reminders and follow-upsThe four-touch automation that turns ghosted quotes into accepted jobs. Set it once, forget about it.